Stop being the only system your business runs on.

Unswamped is an outsourced ops partner for small local businesses. We set up the follow-up and admin workflows behind your business, using the tools you already have, and then we run them every week. Every client starts with three: following up on open quotes and estimates, replying the same day to new inquiries and web forms (including ones that come in after hours), and replying to Google reviews. You approve anything that goes to a customer before it goes out under your name.

A business can get help chasing open quotes and estimates in its own voice, then sending each follow-up after someone at the business approves it. Unswamped does that as a monthly service: we work from the business's own list of open quotes, draft a follow-up for each one that never got a second call, and hold it until the owner or a named approver says yes. Each follow-up is written to get a decision or book a call or visit. We report counted outcomes from the business's own records, such as quotes chased and jobs booked from them, and we do not promise a close rate or a revenue number. Nothing goes out under the business's name until that approval happens.

No. Unswamped is a done-for-you monthly service, not software. You do not get a dashboard to learn. We work inside the things you already use, like your email, your Google Business Profile, your calendar and your invoicing tool. Drafts come to you for a quick yes, and a short recap comes every Friday.

With a virtual assistant you get a person you have to train and manage, and when they leave, the know-how usually leaves with them. With Unswamped, we write down how each workflow runs in your business, set it up, run it, and check it every week. The workflows stay yours. You approve; you don't manage.

An answering service covers live phone calls. Unswamped does not answer live calls. We work on what happens around and after them: chasing quotes that went quiet, replying to web forms and lead emails the same day, replying to reviews, and, later, reminders, inbox triage and invoice follow-up.

We use drafting and automation tools behind the scenes, the same way a bookkeeper uses accounting software. A person on our side checks the work, and you approve anything that goes to a customer. We do not set it running and walk away, and we do not invent prices, arrival times or promises you have not approved.

No, not at the start. For a new client, every public reply and every outbound customer message is drafted and held until you or your named approver says yes. We only move to a send-and-recap mode if you ask for it in writing after a stretch of clean approvals, aiming for two weeks or 25 messages, whichever is later. You can tighten approval again at any time.

There are three monthly plans, all month to month. Starter is $249 a month with no setup fee: open-quote follow-up, same-day replies to new inquiries and Google review replies. Growth is $449 a month and adds appointment reminders, inbox and vendor email triage, and invoice and payment reminders. Fractional Ops is $899 a month for one primary location and adds light scheduling within your rules, hiring admin and a weekly ops call. New Growth clients and every Fractional Ops client start with a $495 Ops Audit and Workflow Map, credited in full against your plan fees if you sign within 30 days. Custom workflow builds are a fixed project price, from $750, quoted in writing after the audit. The first call and the 2-minute admin check are free.

A free 30-minute call about where your week actually goes: quotes, new inquiries, the inbox, invoices, scheduling, reviews and hiring. You leave with the one or two bottlenecks we would fix first, which plan or project fits, or a plain answer that we are not a fit. There is no pitch deck and no obligation. We send a short written summary the same day.

Yes. If you need something that is not on the plan menu, such as a web form that logs the lead, drafts a same-day reply and sets the follow-up, we build it as a project inside the tools you already use. Single workflows start at $750 and multi-step workflows usually run $1,500 to $3,500. The price is fixed in writing after the Ops Audit, we test it quietly for a week before it goes live, and we fix anything that breaks in the first 30 days. After that it can be run under a monthly plan.

Yes. Workflows, templates, written runbooks and accounts are set up in your name and stay yours if you leave. Plans are month to month, so you can cancel with notice before your next billing date.

Starter includes follow-up on open quotes and estimates, same-day follow-up on new inquiries and web forms (including after hours), and Google review replies. We draft each message, hold it for your approval, and send or post it after you say yes. It also includes light triage of those same channels and a short weekly recap of counted outcomes from your own records: quotes chased, jobs booked from them, and what those jobs were worth. Reminders, general inbox triage and invoice reminders are part of Growth, and scheduling and hiring admin are part of Fractional Ops. Reminders and inbox triage can also be added to Starter on their own.

Once Starter is running, we take on the next bottleneck we can see piling up, one at a time: appointment reminders, inbox and vendor email, invoice and payment reminders, light scheduling within your rules, and hiring admin. Reminders and inbox triage can be added to Starter, Growth bundles reminders, inbox and invoice reminders, Fractional Ops adds scheduling and hiring admin, and anything else can be built as a custom workflow. It is not a receptionist, dispatch desk, bookkeeping, payroll or tax service.

No. We do not promise more booked jobs, more reviews, a higher star rating or better Google ranking. We make sure the quotes, inquiries and replies you already have stop waiting on you. The Friday recap shows what was sent and what came of it, counted from your own records, so you can judge for yourself.

Owners of small, independent local businesses, roughly 2 to 25 people, where the owner is still the office: shops, service companies, contractors, studios and small offices. We are starting with owners around Tampa Bay, Florida. It is not for national chains, or for anyone who wants ads, a website, dispatch software, or a tool to run themselves.

It is seven quick questions on this page about where your admin time goes: open quotes, new inquiries, reviews, the inbox, reminders, invoices, and scheduling and hiring. You pick a rough range of hours for each. The page adds up your own answers and shows your biggest pile, the workflow we would start with, and which plan, if any, covers it. It takes about two minutes and needs no call and no email address. Your answers stay in your browser; we do not see or store them unless you choose to email us your result. The result is only as good as your estimates, and we do not promise what it will show.

Book a free 30-minute bottleneck call, or take the 2-minute admin check on this page first. If it is a fit, we either start you on Starter or, if more of the back office is involved, run the Ops Audit first. For Starter, you sign a month-to-month agreement, share a list or export of your open quotes from the last 90 days, give us manager access to your Google Business Profile, forward new inquiries to an intake mailbox we set up for you, and show us a few replies you like. We run a quiet sample week of drafts for your approval before anything goes out under your name. We aim to have the weekly rhythm running about two weeks after you say yes.